General Terms and Conditions of Trade

1. Our contract with you, the Customer

All orders by you, the customer, for supply of goods are subject to these terms and conditions unless varied in writing and signed by both parties. Once an order has been placed your order is considered firm and there will be a contract between us. The contract will end upon satisfactory receipt of goods.

2. Payment

The price for our celebration cakes is payable as follows: • Web order cakes: in full at time of order
• Bespoke cakes under £100: in full at time of order
• Bespoke cakes over £100:

1. 50% of the total cost (including delivery charge) upon your acceptance of our price
2. The balance of the total cost is payable 14 days prior to delivery
3. If an order is placed within 30 days of the event the total cost is payable at the time the order is taken

The price for our wedding cakes is payable as follows:
1. Wedding cakes ordered via our website are payable in full when you order online.
2. When ordering a bespoke wedding cake following a consultation, we ask for a 50% deposit of the total cost (including delivery charge) upon your acceptance of our quote.
3. The balance of the total cost is payable 30 days prior to delivery.
4. If an order is placed within 30 days of the event the total cost is payable at the time the order is taken.
All other products (non-celebration cakes) are payable in full at the time of purchase.

3. Cancellation

You may cancel a celebration cake order at any time provided the cancellation is made by the person who placed the order, or another person authorised to act on their behalf, and is communicated to us in writing. As this incurs administrative costs, lost business and impacts on our commitment to other customers, we will apply cancellation charges as follows:

4. Changes or supply of additional goods or services

Following placement of order, should you wish to make any changes to a celebration cake design, please contact The Cake Shop. We will try our best to accommodate changes requested, however, we are unable to accept changes within the 7-day period before the order is due for collection or delivery. Depending on the change requested, an additional charge may be applied and shall be payable in accordance with the terms of clause 2 and clause 3 in the event of cancellation. In addition to the costs incurred to make the change, we reserve the right to charge an administration fee of £10.

5. Force majeure and liability

If we are prevented from performing our services and delivery by circumstances beyond our control, including but not limited to strikes, accidents, acts of God, national or local disasters, damage to premises, weather, infectious diseases or similar events, then we will cancel the order and refund to you the amounts already paid and we will have no further liability to you.

6. Food allergies

Please note that all products are made in a bakery that handles all allergens. Our products may and do contain any of the main 14 allergens including: PEANUTS, NUTS, CRUSTACEANS, MOLLUSCS, FISH, EGGS, MILK, CEREALS CONTAINING GLUTEN, SOYA, SESAME SEEDS, CELERY, MUSTARD, LUPIN AND SULPHUR DIOXIDE, due to processing.

Please ask a staff member if you require more details.

Our cakes may also contain non-edible products used to support the structure of the cake or to allow characters and decorations to be added. These include, but are not limited to: wire, dried spaghetti, plastic dowels, flowers, wooden picks, and other small non-edible products that could constitute a choking hazard. Please take care to remove these before consuming our products.

Additions to cakes: We cannot be held liable for any incidents caused by customers adding their own edible or non-edible decorations/ embellishments to our cakes following delivery or collection. Altering or adding to our cakes post-receipt, is entirely at your own risk. We also cannot be held liable for incidents involving decorative items added to cakes during production which have been sourced directly by customers. It is your responsibility to ensure that any item you request to be added to your cake during production, is suitable for this purpose and will not be hazardous in any way to those who will be consuming the cake. We reserve the right to refuse the placement of items sourced directly by customers for reasons of safety and hygiene.

Use of Fresh Flowers: additional terms apply in the use of fresh flowers on our cakes. Please ensure you have read and are familiar with our supplementary terms sheet titled “Use of Fresh Flowers on Cakes”, this is available upon placement of orders for cakes that include fresh flowers”.

7. Complaints

In the unlikely event that you have a complaint about your celebration cake, please inform either The Cake Shop delivery driver or a member of the shop staff so that we may have the opportunity to resolve matters immediately. If any problem cannot be resolved at that time, then you should write to us within 14 days to enable us to investigate and report to you. Accordingly it is a term of our agreement with you that we cannot entertain complaints made after 14 days as we are deprived of the opportunity to investigate any facts that you may complain of. If we cannot resolve your complaint following your writing to us, you will agree to meet with us to try to resolve matters. If this meeting fails to resolve any dispute, any legal claim you bring will be limited in value to the total cost of the cake and in respect of which any complaint is made.